Please read through the following articles for a solution to your problem. If you require further assistance, please submit a support ticket below. This is the best way to contact us and ensure your support request is tracked until resolved. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required.
Refer to the back label of your SweetPea3 to find out which model you have.
- Troubleshooting Guide Version 1.0 (all models)
- Reformating the SweetPea3 drive (all models)
- Battery not recharging (all models)
- Can't change playlist (all models)
- Transferring music using iTunes (all models)
- Songs don't show up when transferred using Windows Media Player (all models)
- How do I delete songs (all models)
- No sound from speaker (all models)
- Lost the pre-loaded songs (all models)
- I can see the songs when plugged into a computer but they do not play on the SweetPea3 (all models)
- Will not play songs purchased from iTunes (all models)
- AC Adapter specifications
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.
We provide archives and history of all your support requests complete with responses.
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